Frequently Asked Questions
Will the basket I ordered look exactly like the one I see on your website?
Because each piece is handcrafted, variations in shape, pattern and size are to be expected and celebrated. No two are exactly the same.
Do you make custom orders?
Yes! Please contact me if you’re interested in something that is not offered in the shop.
When can I expect to receive my baskets?
Everything is handcrafted to order by me. Please allow 2 to 3 weeks for delivery.
May I return it if I’m not happy?
Yes, you may return it - clean and unused - within one week of receipt for exchange or store credit. Contact me at email@example.com and I’ll provide you with the necessary return information. Exceptions include sales merchandise and MOkun baskets not purchased directly from me; shipping charges are nonrefundable.
What happens if my basket gets dirty?
The materials I use - cotton rope, nylon cord, and jute are washable, however, some shrinkage and bleeding from the thread could occur. Spot cleaning with a diluted soap mixture (a small drop of laundry soap to half a cup of cold water) is the safest option.